![]() If you are conclusively convinced that the failure has nothing to do with your actions, contact support. If there is no indication of a connection, check with your mobile carrier or mobile app. To confirm or refute your assumptions, go to any site or application that requires the Internet for its operation. This is the most basic advice that applies to most problems with all messengers. If Viber is not sending messages, check your network connection. Most problems can be solved by reconnecting to the network or updating the application. Perhaps it’s even more unpleasant than the one described above. It’s also not the most pleasant malfunction in Viber. That’s the case when you write to nothing, because no one answers you. Messages are sent but not receivedĪnd this malfunction is like a mirror of the previous one. But nevertheless, keep in mind that this kind of disruption exists, too. I don’t think anyone would want to feel that way. ![]() Even after 10-15 minutes, nothing changes, and the buddy draws his own conclusions about what a “sociable” person you are. You read a large number of messages from your partner, try to send them a reply, but can’t. Perhaps the glitch in the program that causes the most anxiety for users is that Viber accepts messages but fails to send them. The lack of Internet connection can be due to an accidental disconnection of data transmission or to the fact that the traffic ran out. If Viber isn’t sending messages because your Internet connection is poor, you’ll see a clock icon next to the message you’ve sent. Reestablish the connection and update the app on your Android or iPhone. Why messages are not sent in Viber – most often due to lack of Internet connection or because of an outdated version of the application. To do this, you need to follow the following tips, which we are now going to tell you about. ![]() The latter situations can be resolved by the account owners themselves. Some are the responsibility of the developers, so only they can solve them, while other failures are the result of users’ inattention. Please contact your LivePerson account manager.If we talk about the general characteristics of the problems, they are based on different factors. For more details on this, visit the following link: Chatbot Commercial Model. Viber bots are subject to the commercial model. The optional "text" attribute can be used to add a predefined text that the consumer can send to start the conversation. Please note that spaces are not supported. The optional context attribute will be forwarded to the Conversational Cloud as CustomerType Engagement Attribute and can be used for routing purposes. URI refers to the Bot URI that can be found in the Viber Console. To promote a channel, a brand can also link to the channel from a website by using a Viber deep link in the following format: Consumers can find official channels by searching for them in the Viber app.
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